Sales FAQs
- Can I get help selecting a conveyor?
- I can't find exactly what I need. Are
more products available?
- Is more dimensional information available?
- Can we get a formal quote on what we need?
- Can we get a Sales Representative to visit us?
- Do you sell internationally?
- What is your mailing address?
- What is your physical address?
Fulfillment FAQs
- Are Local, State or Federal Taxes included?
- Who do I make the purchase order out to?
- Where do I send the tax exemption certificate?
- Where do I send a drawing?
- Will I get an acknowledgement of the order?
- What are my payment options?
- When is my order invoiced?
Support FAQs
- Who do I call for customer service?
- What is the return policy?
- How much planned maintenance does my equipment
require?
Installation FAQs
- Can you install the equipment for us?
- How much does it cost to install this
equipment?
Freight and Handling FAQs
- How much does shipping cost?
- How long will it take to receive my equipment?
- What do I do if something is damaged in
transit?
- Can we use our corporate shipping account with
our carriers?
Can I get help selecting a conveyor?
Yes. Our experienced Sales Professionals and Engineers would be happy to help.
Please contact us.
I can't find exactly what I need. Are more
products available?
Yes. Our website shows just a small sample of our products. We can design, engineer,
and manufacture a complete system to meet your specific needs. Please contact us.
Is more dimensional information available?
Our Engineering Guide is a great place to go for more detailed information, or
you can contact one of our experienced Sales Professionals for more information.
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Can we get a formal quote on what we need?
Of course. Simply download the Screw Conveyor Data Sheet and fax it to us, or just give us
a call.
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Can we get a Sales Representative to visit us?
We'd be happy to visit you and discuss your material handling needs. Please
contact us to arrange a site visit.
Do you sell internationally?
Yes, although all sales are in U.S. dollars.
What is your mailing address?
Thomas Conveyor Company
555 N. Burleson Blvd
Burleson, TX 76028
What is your physical address?
Thomas Conveyor Company
555 N. Burleson Blvd.
Burleson, TX 76028
Are Local, State or Federal taxes included?
No. We will add any appropriate taxes to your final bill. If you are tax
exempt, please let us know. If you have indicated you are exempt and we do
not have a certificate on file, we will require a copy prior to completing
this transaction.
Who do I make the purchase order out to?
Thomas Conveyor Company
555 N. Burleson Blvd.
Burleson, TX 76028
PH: 1-800-433-2217
FX: 1-817-447-3840
Where do I send the tax exemption certificate?
Mail it to us or fax to the attention of:
Thomas Conveyor Company
Attn: Accounting Department
555 N. Burleson Blvd.
Burleson, TX 76028
PH: 1-800-433-2217
FX: 1-817-295-4269 (Accounting Department Fax)
Where do I send a drawing?
If faxable, send it to the attention of your project manager. If it is in
electronic format, email it to the attention of your project manager also.
We use AutoCAD 2000 and AutoCAD Rel. 14 as our drawing programs. You may
also send us a CD-Rom or disk with the drawings in the mail to the following
address:
Thomas Conveyor
ATTN: (Your Project Manager)
555 N. Burleson Blvd.
Burleson, TX 76028
PH: 1-800-433-2217
FX: 1-817-447-3840
Will I get an acknowledgement of the order?
Yes. We will contact you with the final total and the expected ship
date.
What are my payment options?
We currently accept purchase orders and checks with prior credit approval. Our Credit
Application can be downloaded from the "Downloads" page.
When is my order invoiced?
You will be invoiced upon shipment of your order.
Who do I call for customer service?
Our Customer Service Departments can be reached at at 1-800-433-2217.
Simply ask for your sales representative or project manager.
What is the return policy?
All returns must be accompanied by a Received Goods Authorization (RGA) number provided
by Thomas Conveyor. Please have your original Purchase Order number available and let
your Sales Representative know the reason for the return. Made to order goods can not be
returned for credit. Stock goods may be subject to a restocking fee. Please contact your
Sales Representative for further details.
How much planned maintenance does my equipment require?
All our engineered equipment comes with a manual, which includes a recommended
maintenance schedule.
Can you install the equipment for us?
Upon request, we can offer complete installation of all engineered equipment sold.
Your sales representative can give you further details.
How much does it cost to install this equipment?
The cost will vary depending on the complexity of the installation. We can provide
a written quotation after we have reviewed all the details of the installation based
on the equipment you are ordering.
How much does shipping cost?
Thomas Conveyor Company has special discounts with many
freight carriers, allowing us to offer you very competetive shipping rates. The actual
cost for freight is determined by the total size, weight of the load and the final
destination. The carrier will calculate the final total based on these parameters.
How long will it take to receive my equipment?
Your order is processed immediately after we have shipping and payment
information. We ship most component parts from our warehouse within 48 hours.
Engineered pieces of equipment are calculated for delivery after receipt of
signed approval drawings. Check with your Sales Representative for further
information.
If you have an urgent matter, please let us know. We will make every effort to meet
your needs
What do I do if something is damaged in transit?
Do not let the driver leave without noting the damage on the bill of
lading. Ask the driver what the claims process is. Shipments are made F.O.B. Burleson.
It is your responsibility to file the freight claim.
Can we use our corporate shipping account with our
carriers?
Not all carriers will acept our type of shipments. However, when possible we are happy
to use your specified carrier and will ship "collect" or "bill to third party." Check
with your sales representative for further information.
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